When would I use this?
As an agency on Growi, you may need to charge a brand for the work you're doing — whether that's a management fee, a campaign setup cost, or a retainer for creator services. The invoice feature lets you generate a professional invoice directly inside Growi, send it to the brand, and collect payment via card or ACH.
You can optionally attach deliverable details (like number of posts and creators) and a campaign schedule, so the brand knows exactly what they're paying for.
How to generate an invoice
Step 1 — Go to Payments
In the left sidebar under CRM, click Payments. Note: this is different from Pay Creators — look for the Payments option specifically.
Step 2 — Click on the Payments tab
At the top of the page you'll see three tabs: Payouts, Activity, and Payments. Click Payments.
Step 3 — Click Generate Invoice
In the top right corner of the page, click the purple Generate Invoice button.
Step 4 — Select the brand to invoice
A panel will open on the right side of the screen. The first thing you'll do is select the brand you want to bill from the Choose Brand to Invoice dropdown.
Step 5 — Fill in the invoice details
Fill in the core invoice fields:
Amount — the dollar amount you're billing.
Description — a clear note on what this invoice is for (e.g. 'January campaign management fee').
Customer Email — the billing contact at the brand who should receive the invoice.
Pass fees to customer — if you toggle this ON, the brand will cover the Stripe processing fees on top of the invoice amount. If left OFF, fees come out of what you receive.
Step 6 — Add deliverables and schedule (optional)
If you want to give the brand context on what they're paying for, fill in the Deliverables & Schedule section:
Number of Posts
Number of Creators
Start Date and End Date
Notes — any extra context, terms, or conditions.
Step 7 — Require a signature (optional)
If you need the brand to sign off before they pay, expand the Signature section and toggle on Require Signature. The invoice will be attached to a contract that needs a signature before payment can proceed.
Step 8 — Review fees and generate
At the bottom of the panel you'll see a fee summary:
Growi Processing Fee: 0%.
Card Payment Fee: 3% extra if the brand pays by card.
Recommendation: Use ACH to minimize fees for both parties.
Once everything looks good, click Generate Invoice. The invoice will appear in your Payments table and the brand will be notified.
💡 Tip: Invoices show as 'Open' until the brand pays. You can use the Invoice Status filter on the Payments page to quickly see what's outstanding.