When would I use this?
Sometimes an invoice gets created by mistake — maybe the wrong amount was entered, a campaign was paused, or a creator arrangement changed before payment was due. Whatever the reason, you can cancel individual invoices or cancel multiple at once directly from the Pay Creators tab.
Cancelled invoices stay in your records for reference — they're not deleted, just marked as Cancelled so your history stays intact.
How to cancel an invoice
Step 1 — Go to Pay Creators
In the left sidebar, scroll to CRM and click Pay Creators.
Step 2 — Select the creator(s)
Find the creator(s) whose invoice(s) you want to cancel. Check the checkbox next to their name. You can select one creator or multiple — whatever you need to cancel in this batch.
Step 3 — Click Cancel in the action bar
The floating action bar will appear at the bottom of the screen once you've made your selection. You'll see options including Pay, Cancel, Update Tags, and Reset. Click Cancel.
Step 4 — Confirm
Confirm the cancellation. The invoice status will update to Cancelled immediately.
💡 Tip: You can cancel multiple invoices at once by selecting all the relevant creators before clicking Cancel. This is much faster than cancelling one at a time.